Temporary Clerical Assistant

Ministry of Finance: Custom and Excise Division

October 2016 - January 2017

Responsible for providing excellent customer service to clients and
Custom Brokers in the creation, maintenance and queries of bonds.
• Reports directly to the Custom Officers by providing additional
assistance in the preparation, maintenance, enforcement and queries of
bonds.
• Responsible for the overall clerical and administrative day to day
processes.
• Responsible for the organization and computerization of state’s
records

Temporary Clerical Assistant

Ministry of Finance: Custom and Excise Division

October 2016 - January 2017

Responsible for providing excellent customer service to clients and
Custom Brokers in the creation, maintenance and queries of bonds.
• Reports directly to the Custom Officers by providing additional
assistance in the preparation, maintenance, enforcement and queries of
bonds.
• Responsible for the overall clerical and administrative day to day
processes.
• Responsible for the organization and computerization of state’s
records

Collections Advisor

Scotiabank Trinidad and Tobago Limited

January 2017 - May 2022

Collect assigned accounts as per Collection Strategy, give attention
to incoming collection calls ensuring that all relevant information is recorded
in the collection systems.
• Verify and classify the type of customer contracted and utilize
appropriate Collection process based on his/her credit history.
• Identify the Problem, Changes in Circumstances to understand why
customers fail to pay while simultaneously proposing solution schemes. This
will aid in building rapport with customers which will lead to better and
faster solutions.
• Working of Ad hoc portfolio on a timely and efficient manner
ensuring all queues are penetrated. Issuing next course of action to
customer in default after no contact is established.
• Generating of data for delinquent Ad hoc accounts and monthly
reporting to management on reduction in delinquency. Calculating the
reduction in Ad hoc delinquency for each portfolio worked.
• During the COVID Pandemic, I was responsible for ensuring that the
Deferral of Payments was rolled out to all customers in adherence to
all guidelines.
• Prepared and reviewed credit applications for customers who were
interested in Consolidating or Refinancing their facilities.

Customer Support Specialist

Xivoya Solutions Limited

June 2022 - June 2022

Customer Support
– Responsible for contacting potential customers to provide introductory information about the business.
– Follow calls to customers where there is no contact.

Email management
– Accountable for sending welcome emails to potential customers
– Follow up emails with potential customers for on-boarding purposes.

Report management
– Daily reports generated to monitor and track progress of the project.